About CTBC Bank
CTBC Bank, Taiwan’s largest privately-owned bank, operates over 410 outlets across 14 countries, with the most extensive international presence among Taiwanese banks. Its network spans Greater China, Japan, North America, and Southeast Asia. CTBC Bank leads in digital transformation through blockchain, AI, and Big Data innovation, while actively expanding in Southeast Asia and Greater China. Committed to excellence and sustainability, CTBC Bank strives to be “Taiwan Champion, Asia Leader. CTBC Bank, Taiwan’s largest privately-owned bank, operates over 410 outlets across 14 countries, with the most extensive international presence among Taiwanese banks. Its network spans Greater China, Japan, North America, and Southeast Asia. CTBC Bank leads in digital transformation through blockchain, AI, and Big Data innovation, while actively expanding in Southeast Asia and Greater China. Committed to excellence and sustainability, CTBC Bank strives to be “Taiwan Champion, Asia Leader.”
Job Description
• Responding to customer inquiries related to credit card products (billing statements, transactions, rewards, and benefits, card activation, PIN setup, limit adjustments, handle disputes, chargebacks, and fraud-related concerns in accordance with company policies and regulatory guidelines) etc
• Record customer interactions and feedback in the CRM system with accuracy and completeness
• Escalate complex or unresolved issues to the appropriate department
• Stay updated on credit card policies, system changes, and compliance requirements
• Handle complaints and escalations through phone
• Resolve complex customer issues promptly while maintaining a positive customer experience
• Provide guidance and detailed information on company products, services and policies
Job Requirement
• Bachelor’s degree in any field (Finance or Business-related is a plus)
• Proficient in Chinese (Mandarin) – speaking, listening, reading, and typing HSK Level 4–6 or equivalent will be an advantage
• Good command of Thai (English communication skills are a plus)
• 0–3 years of experience in a call center or customer service role, preferably in banking or credit card services
• Strong verbal communication and active listening skills
• Ability to handle sensitive financial information with confidentiality and professionalism
• Familiarity with CRM systems and basic computer applications
• Additional language skills are an advantage
• Rotational shifts, including weekends or holidays, are required
Job Benefits
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